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Premier Pro, infinite processing times (even for JPEG) and Program window greyed out...

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Hi All,

 

I've tried doing a lot of trouble shooting for the past day and cannot get to the bottom of why this is happening. I have posted a picture of what my screen currently looks like. Hoping someone here might be able to help!

 

I am using Premiere Pro CC 2015.0.2.

 

PC specs:

Interl Core i7-3770 @ 3.4 GHz

8 GB RAM

GPU is possibly a Quadro 600 (our IT department lock down the PCs to the point that I can't look up the specs)

 

 

Dropbox - Premier Pro Argh!.JPG

 

 

As you can see anything in the Media Browser just hangs as processing, even simple images, I've tried importing media, a quick 7 second .avi (MPEG4) video clip - it plays fine in vlc, and other media players - and originally there was this manky orange window with 'Media pending' in several languages, now I have a much more refreshing blank grey window. It has been sat like this now since 9am.

 

Any ideas of how I can start to tackle this issue?

My IT department will take anywhere from a week to four weeks until they actually get around to helping me, so please have patience for my replies!

 

 

 

Many thanks

 

Pimack


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