When I renewed my Creative Cloud account on Oct. 20th 2015 I was charged the typically $21.65 for my plan, and two days later was charged $32.46 for the same creative cloud. Now this month, I've been charged the $32.46 again on Nov 16th 2015, despite my account not being due until the 20th, and the rate of the plan being $21.65. When I checked my payment plan under the adobe ID, none of these $32.46 charges show up on my account history. I need to have these extra charges stopped, and refunded if at all possible. I called the service number and was on hold for more than an hour with no help, I also posted in the chat and have not received a timely response.
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